Yumcal

Delete your Yumcal account

Last updated: 22 September 2026

You can delete your account and everything in it at any time. There are two ways: from inside the app, or by emailing us. Both permanently erase your data — this cannot be undone.

Option 1 — In the app (instant)

Open Yumcal.
Go to the Profile tab.
Scroll to Account.
Tap Delete account.
Confirm. Your account and data are erased immediately.

Option 2 — By email (no app needed)

If you have uninstalled the app or cannot sign in, email us from the address on your account and we will delete it for you.

Email a deletion request

We verify that the request comes from the account holder, then confirm deletion. We complete every request within 30 days, and normally within two business days.

What gets deleted

Everything tied to your account is permanently erased:

your account and sign-in credentials;
your health profile — sex, age, height, weight, goals, allergies and restrictions;
every meal you logged, including all meal photos;
your weight history, water log, streaks and achievements;
your entire AI coach conversation history;
your group memberships and the messages you posted;
your notification tokens, so all reminders stop.

Data is removed from our live systems immediately and purged from encrypted backups within 30 days.

What we have to keep

We retain payment and invoice records for as long as UAE tax and accounting law requires. These contain transaction details only — not your health data, meals or photos. Anonymised, aggregated statistics that cannot be linked back to you may also be retained.

Deleting your account does not cancel your subscription

Subscriptions are billed by Google Play, not by us, so you must cancel there as well — otherwise you will keep being charged. Go to Google Play → Menu → Subscriptions → Yumcal → Cancel subscription. Do this before deleting your account.

Export first?

Deletion is irreversible. If you want a copy of your data, export it before you delete: Profile → Export data produces a complete JSON file of your profile, meals, weight log and coach history.

Questions

Email basketouae@gmail.com and a human will reply.